Impact: increased confidence in abilities to support victims of financial abuse and coercion

Over 75% of participants saw an increase in key skills, competencies and confidence related to financial resilience, including:

  • Knowledge of what financial services in Ireland offer support to people who have experienced domestic abuse/financial coercion

  • Confidence in ability to direct clients on where to get the information needed to open up an individual bank account

  • Confidence in ability to help clients progress towards their financial goals

  • Confidence in ability to direct survivors to debt advice

Creating Confidence

Specialist domestic violence key workers have shared how the training has empowered them to better support victims, especially around the often-overlooked issue of financial abuse:

“I will have the courage to broach the issue of debt related to domestic violence. also know to ask to speak to the bank's vulnerable customer units.”

“I am now equipped with the knowledge to deal with this topic in a more detailed way.”

“The most valuable thing was learning how to support women to exit financial abuse and engage in financial planning.”

To learn more about what an impact the initiative has made, watch the video below:

This video highlights the impact of the initiative, showcasing how IBCB member banks’ contributions to Financial Awareness and Resilience Training are really making a difference in supporting survivors of domestic abuse.

To read our full impact and evaluation report, please click here

Comments on the Training

  • “I will have the courage to broach the issue of debt related to DV. I also know to ask to speak to the official in charge of vulnerable persons.”

  • “The most valuable thing was the introduction to the idea that I would engage in personal finance management before asking clients to consider it.”

  • “The most valuable thing was meeting key workers from other refuges and learning how they support women to exit financial abuse and engage in financial planning.”

  • “I think the most useful things were about bank accounts and debt management, also hearing what other key workers do, and getting the benefit of the MABs employee’s experience.”

  • “All of the links provided are very useful, by going through the slides I will be able to find all the answers. The talks for BOI were also very informative.”

  • “I am now equipped with the knowledge to deal with this topic in a more detailed way.”